Privacy Policy
Last updated: January 2025
Welding Package ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
Personal Information
When you place an order or create an account, we collect:
- Name and contact information (email, phone number)
- Billing and shipping address
- Payment information (processed securely by our payment providers)
- Order history and preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Communicate about your order status
- Respond to your inquiries and provide customer support
- Send order confirmations and invoices
- Improve our website and services
- Comply with legal obligations
Marketing Communications
With your explicit consent, we may send you promotional emails about new products or special offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Contract performance: Processing necessary to fulfill your order
- Legal obligation: Processing required by law (e.g., tax records)
- Legitimate interests: Improving our services and fraud prevention
- Consent: Marketing communications (where applicable)
4. Data Sharing
We may share your information with:
- Payment processors: To process your payment securely
- Shipping carriers: To deliver your order
- Service providers: Who assist in operating our website
- Legal authorities: When required by law
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL encryption for data transmission
- Secure payment processing through certified providers
- Limited access to personal data on a need-to-know basis
- Regular security assessments
6. Data Retention
We retain your personal data for:
- Order data: 10 years (Belgian legal requirement for business records)
- Account data: Until you request deletion
- Marketing preferences: Until you unsubscribe
7. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Restriction: Limit how we use your data
- Objection: Object to certain processing activities
- Withdraw consent: For consent-based processing
To exercise these rights, contact us at privacy@weldingpackage.com. We will respond within 30 days.
8. Cookies
Our website uses cookies to:
- Keep you logged in
- Remember your shopping cart
- Understand how you use our website
- Improve website performance
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Types of Cookies We Use
- Essential cookies: Required for website operation
- Functional cookies: Remember your preferences
- Analytics cookies: Help us understand website usage
9. International Transfers
Your data is primarily stored and processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place as required by GDPR.
10. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights:
Welding Package
Email: privacy@weldingpackage.com
General inquiries: info@weldingpackage.com
13. Supervisory Authority
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit):